Five-Star Rooms
Official name: Room Attendant
Learn to service a guest room to hotel standard: beds, bathrooms, floors, supplies and the final inspection. Twelve practical modules, then a practical test.
TypePractical skills course
Where7 towns, or at your venue
You receiveInjongo certificate
CATHSSETA-accredited provider 613/P/00381/2022 · Practical, hands-on training · Jeffreys Bay to Oudtshoorn · Injongo certificate
Why this course
Rooms that guests remember
A clean, well-made room is what guests notice first. Room attendants make that happen.
Get hired
Every venue needs you
Hotels, lodges, guest houses and resorts all need trained room attendants.
A clear standard
The same room, every time
Learn routines and checklists, not guesswork.
Grow
A step to a qualification
Go on to our Accommodation Services learnership.
The outcome
What you will be able to do
By the end of the course you can:
Set up and stock your trolley
Service departure, stay-over and unoccupied rooms
Make a bed properly, with envelope corners
Do a turndown service
Clean and restock a guest bathroom
Clean floors and deep clean soft floor coverings
Handle waste and recycling correctly
Look after cleaning equipment and materials
Clean self-catering kitchens
Inspect your own room before you leave it
A room, step by step
How you service a room
You practise this routine until it is second nature.
1 · Trolley
Prepare your trolley
Stock linen, supplies, chemicals and equipment so you have everything before you start.
Housekeeping tipA well-stocked trolley saves trips back to the store.
2 · Enter
Enter the room
Knock, announce yourself and wait before you enter. Leave the door open while you work.
Housekeeping tipAlways knock, even if the room should be empty.
3 · Strip
Strip and air
Remove used linen and towels, empty bins and open windows or curtains.
Housekeeping tipCheck the linen for guest belongings before it goes in the bag.
4 · Bed
Make the bed
Make the bed with fresh linen and neat envelope corners.
Housekeeping tipWith practice, you can make a bed in five to seven minutes.
5 · Bathroom
Clean the bathroom
Clean the toilet, basin, bath or shower and mirrors, and replace towels and supplies.
Housekeeping tipUse a separate cloth for the toilet.
6 · Surfaces
Dust and restock
Dust surfaces and restock guest supplies and complimentary items.
Housekeeping tipWork top to bottom, so dust falls onto areas you have not cleaned yet.
7 · Floors
Clean the floors
Vacuum or mop, working towards the door.
Housekeeping tipPut out a wet floor sign when a floor is wet.
8 · Check
Final check
Check the room against the checklist before you close the door.
Housekeeping tipLook at the room the way a guest would.
What you learn
12 modules, three parts
Open any module to see what it covers.
12 modules
49 practice activities
180 learning hours
14 point checklist
Part 1
The workplace
Layout and services
Your venue's layout, departments and services.
A secure environment
Keys, guest property and security.
A safe environment
Hazards, accidents and safe work.
Hygiene and appearance
Personal hygiene, grooming and uniform.
Part 2
Rooms and bathrooms
Beds and linen
Stripping beds, clean and soiled linen, the step-by-step bed-making procedure and turndown.
Guest bedrooms
Departure, stay-over and unoccupied rooms, surfaces and guest supplies.
Toilets and bathrooms
Equipment, cleaning, restocking and dealing with problems like a blocked drain.
Self-catering kitchens
Cleaning kitchen areas, equipment and utensils.
Part 3
Floors, equipment and waste
Floors
Floor types, hazard signs and cleaning floor coverings.
Deep cleaning floors
Deep cleaning hard floors and carpets.
Cleaning equipment
Storing, handling and maintaining equipment and materials.
Waste
Sorting waste, recycling and safe disposal.
Talk like a housekeeper
Words you will use every shift
The words you will hear on the job.
Departure room
A room the guest has checked out of. It gets a full clean.
Stay-over
A room where the guest is staying another night. It gets a service clean.
Turndown
An evening service: turning back the bed and tidying the room.
Envelope corners
The neat, folded corners of a properly made bed.
Amenities
Guest supplies like soap, shampoo, tea and coffee.
Deep clean
A thorough clean of areas that are not cleaned every day.
Ready to start? Leave your number and we call you back.
Quick check
Is this course for you?
Ask yourself these three questions.
Do you take pride in a clean, tidy space?
Can you work steadily on your own?
Do you want to work in a hotel, lodge or guest house?
Three yeses? This course is for you.
How it works
From first call to certificate
EnquireLeave your number. We call you back and answer your questions.
Join a groupWe place you in the next group near you, or train your team on site.
LearnShort lessons from your facilitator, then hands-on practice.
Show your skillsA practical assessment of what you have learned.
CertificateYou receive your Injongo certificate of completion.
How you are assessed
Practical test
You service a room through the full sequence while your facilitator observes.
Trolley and inspection
A trolley set-up check and a ten-item inspection.
Room checklist
Your finished room is checked against a 14-point checklist.
Included in the course
Everything you need
Learner guide for all 12 modules
Practice activities
Hands-on practice in a guest room
A practical test
What you leave with
Proof you can do the job
Injongo certificateShows you completed the Room Attendant course.
Practical test resultProof that you can service a room to standard.
A routine you can trustThe same high standard, room after room.
Questions
Before you enrol
Still unsure? Call or WhatsApp +27 62 495 8450.
Do I need experience?
No. We start with the basics of the workplace and build up to a full room service.
What certificate do I get?
Participants who meet Injongo's attendance and course-completion requirements receive an Injongo certificate of completion. This course does not award SAQA credits or a registered qualification.
Where is the training?
In Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay, or on site at your workplace for employer groups.
Is funding available?
Some groups are sponsored by employers or funders. When you enquire, we tell you about any funded places that fit you.
Will you help me find a job?
We help graduates with CVs, interviews and introductions to employers. We can't promise a job, but we work to connect every graduate with employers.
Keep exploring
Courses that go well with this one
Housekeeping, home & childcare
Housekeeping Pro
Housekeeping, home & childcare
Clean Team Pro
Private household service
Home Creations
Reserve my place
We call you back to talk through the course, the next group and any funding.
Training with a purpose.
Contact
+27 62 495 8450
WhatsApp us
[email protected]
29 Da Gama Road, Jeffreys Bay
Injongo College is the trading name of Injongo FET College (Pty) Ltd, reg. 2017/439489/07. CATHSSETA-accredited skills development provider 613/P/00381/2022. DHET-registered private college 2023/FE07/012 for NC(V) programmes. Training in Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay.