Housekeeping Pro
Official name: National Certificate: Accommodation Services, NQF 2 (learnership)
A national qualification in housekeeping for hotels, lodges and guest houses. Twelve months of classroom learning and practical work: rooms, bathrooms, public areas, laundry and guest service.
QualificationNational Certificate, NQF 2
Credits120
Length12 months
CATHSSETA-accredited provider 613/P/00381/2022 · National qualification · Classroom + workplace · SETA grants for employers
Why this course
The qualification for housekeeping
Every hotel, lodge and guest house depends on its housekeeping team. This learnership trains you to the professional standard.
A national qualification
SAQA ID 14110, NQF Level 2
A registered National Certificate with 120 credits.
Real rooms
Classroom and workplace
Theory with your facilitator, then practical work at a host employer.
Grow
Room attendant to housekeeper
Housekeeping has a clear path to supervisor and executive housekeeper.
The outcome
What you will be able to do
Learners who complete the learnership can:
Make beds and handle linen, including turndown
Service guest bedrooms: departures, stay-overs and unoccupied rooms
Clean and restock toilets and bathrooms
Clean floors and floor coverings safely
Clean and look after public areas
Store and maintain cleaning equipment and materials
Handle and dispose of waste, and recycle
Give good customer service and communicate clearly
Work safely, securely and hygienically
Do basic calculations and handle telephone calls
What you learn
The main areas
Open any area to see what it covers.
120 credits
NQF 2 level
12 months
Part 1
Rooms and bathrooms
Beds and linen
Bed-making, clean and soiled linen, turndown service and linen storage.
Guest bedrooms
Departure, stay-over and unoccupied rooms, surfaces and guest supplies.
Toilets and bathrooms
Cleaning, restocking supplies and improving bathroom hygiene.
Part 2
Cleaning and public areas
Floors and floor coverings
Floor types, hazard signs, equipment and inspecting your work.
Public areas
Keeping lobbies, corridors and public spaces clean.
Equipment and waste
Storing and maintaining equipment, sorting waste and recycling.
Housekeeping service
How the housekeeping department serves guests.
Part 3
People and safety
Customer service
Welcoming guests and handling requests.
Communication and teamwork
Speaking, listening, cultural awareness and working relationships.
Safety, security and hygiene
A safe, secure workplace and professional appearance.
Calculations and telephone
Basic calculations and telephone calls.
Ready to start? Leave your number and we call you back.
Quick check
Is this course for you?
Ask yourself these three questions.
Do you take pride in a clean, tidy space?
Can you work carefully on your own?
Would you like to work in a hotel, lodge or guest house?
Three yeses? This course is for you.
How it works
From first call to certificate
EnquireLeave your number. We explain how the learnership works and who can join.
RegistrationWe register the learnership with CATHSSETA and sign the agreements.
ClassroomTheory lessons with your facilitator, module by module.
WorkplacePractical work at a host employer, recorded in your logbook.
Assessment & certificateAssessment and moderation. Competent learners receive the National Certificate.
How you are assessed
Assessments per module
Written and practical tasks for every unit standard.
Workplace logbook
Your host employer signs off the rooms and areas you service.
Final workplace assignments
Integrated tasks that bring the whole qualification together.
Included in the course
Everything you need
Learner guides for every unit standard
Classroom theory with your facilitator
Practical work at a host employer
A workplace logbook
What you leave with
Proof you can do the job
National CertificateAccommodation Services, NQF Level 2, 120 credits, if found competent.
Signed logbookProof of the rooms and areas you serviced.
Professional standardsThe routines hotels and lodges expect.
Where it can take you
Your career ladder
These are the usual steps in housekeeping.
Room attendantHotels, lodges, guest houses, holiday resorts and hospitals.
Floor supervisorCheck rooms and guide a team of room attendants.
Assistant housekeeperHelp run the housekeeping department.
Executive housekeeperLead housekeeping, laundry and public areas for the whole venue.
Questions
Before you enrol
Still unsure? Call or WhatsApp +27 62 495 8450.
What is a learnership?
A structured programme that combines classroom learning with work at a host employer, and leads to a registered national qualification.
Do I need experience?
No. The learnership starts with the basics and builds up.
What certificate do I get?
Learners who are found competent receive the National Certificate (SAQA ID 14110, NQF Level 2, 120 credits). Injongo is accredited by CATHSSETA to offer it (613/P/00381/2022).
How is a learnership funded?
Learnerships are usually run with an employer or sponsor, often with SETA support. When you enquire, we tell you which funded places are open.
What does an employer get?
Registered learnerships can qualify for SARS learnership allowances, B-BBEE skills development points and CATHSSETA grants. We handle the paperwork with you.
Where is the training?
In Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay, or on site at your workplace for employer groups.
Keep exploring
Courses that go well with this one
Housekeeping, home & childcare
Five-Star Rooms
Housekeeping, home & childcare
Clean Team Pro
Private household service
Home Creations
Enquire now
We call you back to explain how the learnership works and who can join.
Training with a purpose.
Contact
+27 62 495 8450
WhatsApp us
[email protected]
29 Da Gama Road, Jeffreys Bay
Injongo College is the trading name of Injongo FET College (Pty) Ltd, reg. 2017/439489/07. CATHSSETA-accredited skills development provider 613/P/00381/2022. DHET-registered private college 2023/FE07/012 for NC(V) programmes. Training in Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay.