Free
Speak with Confidence
Official name: Professional Communication for the Workplace
A free online course. Learn to speak, listen, email and handle difficult conversations with confidence, in six short modules you can do on your phone.
AccessFree
FormatOnline, six modules
You receiveCertificate of completion
Free · Online, on your phone or computer · Six short modules · Certificate of completion
Why this course
Communicate with confidence
How you speak, listen and write decides how people see you at work. These skills help in every job.
Free
No cost at all
Start online today. You only need your phone or a computer.
Practical
Short tasks, real situations
A phone call, an email, a difficult conversation.
For anyone
Any job, any industry
Job-seekers and entry-level staff in every industry.
The outcome
What you will be able to do
By the end of the course you can:
Speak clearly, respectfully and with a purpose
Plan what you say with PACE
Listen properly and check you understood with LACE
Read body language carefully and fairly
Make and take professional phone calls
Write a clear, professional email
Handle a difficult conversation with FACT
Adapt one message for customers, colleagues and managers
What you learn
6 modules
Open any module to see what it covers.
6 modules
6 practice tasks
Free to join
1 certificate
Module 1
Speaking and listening
Speaking professionally
Clear, respectful, accurate, purposeful and responsible speaking; tone, pace and volume; PACE planning.
Listening effectively
Hearing versus listening, barriers and fixes, LACE, questions and paraphrasing.
Workplace body language
Posture, face, gestures, space and voice, and why you check before you judge.
Module 2
Calls, emails and hard talks
Telephone and email etiquette
Choosing the channel, the six-stage call, holds, transfers, messages and a clear email.
Difficult conversations
Preparing the facts, FACT, boundaries and escalation.
Customers, colleagues and managers
Adapting one message for three audiences.
A taste of the course
Plan what you say with PACE
Use this before any important message.
P
Purpose
Why are you speaking? Know what you want to achieve.
A
Audience
Who are you speaking to, and what do they need to know?
C
Clear message
Say it simply, in the right order.
E
End with action
Finish with what happens next, and who does it.
Tools you will learn
Three simple methods, and more
The words you will hear on the job.
PACE
Purpose, Audience, Clear message, End with action. Plan what you say.
LACE
Listen, Ask, Confirm, End with action. Make sure you understood.
FACT
Facts, Ask and listen, Clarify, Take the next step. Handle a difficult conversation.
Paraphrase
Repeat back what someone said in your own words, to check you understood.
Channel
The way you send a message: in person, by phone, email or message.
Escalation
Passing a problem to a manager when you cannot solve it yourself.
Ready to start? Leave your number and we call you back.
Quick check
Is this course for you?
Ask yourself these three questions.
Do you want to feel more confident at work?
Would you like to write better emails?
Do difficult conversations make you nervous?
Three yeses? This course is for you.
How it works
From sign-up to certificate
Join freeSign up to our online campus. It costs nothing.
LearnWork through six short modules at your own pace.
PractiseShort tasks after each module, like a role play or an email.
FinishComplete the final tasks and repeat your self-check.
CertificateReceive your Injongo certificate of completion.
Included in the course
Everything you need
Six online modules
A self-check at the start and the end
Six practice tasks
Role plays and a professional email
What you leave with
What you leave with
Certificate of completionShows you completed Professional Communication for the Workplace.
Three methods for lifePACE, LACE and FACT work in every job.
Questions
Before you enrol
Still unsure? Call or WhatsApp +27 62 495 8450.
Is it really free?
Yes. The course is free to join and complete.
Where do I do it?
Online, in our campus on Skool. You can use your phone or a computer.
What certificate do I get?
Participants who complete the course tasks receive an Injongo certificate of completion. This course does not award SAQA credits or a registered qualification.
What should I do next?
Many learners go on to our Job Ready Bootcamp or a hospitality skills course.
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Start free
Leave your details and we send you the link to the free course.
Training with a purpose.
Contact
+27 62 495 8450
WhatsApp us
[email protected]
29 Da Gama Road, Jeffreys Bay
Injongo College is the trading name of Injongo FET College (Pty) Ltd, reg. 2017/439489/07. CATHSSETA-accredited skills development provider 613/P/00381/2022. DHET-registered private college 2023/FE07/012 for NC(V) programmes. Training in Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay.