AI Made Easy for Admin & Front of House
Official name: AI Bootcamp for Admin & Front of House
Two practical days that teach your office and front-of-house staff to use AI assistants safely: faster emails, guest replies, reviews, summaries, spreadsheets and social posts, always checked by a person before anything goes out.
Length2 days
ForAdmin, reception and front-of-house teams
You receiveInjongo certificate
CATHSSETA-accredited provider 613/P/00381/2022 · Hands-on, at a computer or phone · Safe use and POPIA · At your workplace, or in 7 towns
Why this course
Save hours every week
AI assistants can draft, summarise and organise in seconds. Staff who know how to use them safely get more done and have more time for guests.
Faster admin
Less time on routine writing
Emails, letters, reports and meeting notes in a fraction of the time.
Better guest replies
Clear, friendly and on time
Answer enquiries and reviews quickly, in the right tone.
Safe use
Your guests' data stays protected
Staff learn what never to put into an AI tool, and why every answer must be checked.
The outcome
What you will be able to do
After two days your staff can:
Explain what an AI assistant is, and what it can and cannot do
Write clear instructions (prompts) with the CLEAR method
Check AI answers for mistakes before using them
Keep guest and company information private, in line with POPIA
Draft and improve emails, letters and messages
Reply to guest enquiries and online reviews in the right tone
Summarise long documents, reports and meeting notes
Get help with spreadsheet formulas and simple tables
Write menu descriptions and social media posts
Translate a short message for a foreign guest
Build a personal library of prompts for their own job
A work day with AI
How staff use AI on the job
Your team practises every one of them on the course.
1 · Inbox
Sort the inbox
Paste in a long email thread and ask for a short summary and the actions needed.
TipRemove names, ID numbers and card details before you paste anything.
2 · Enquiry
Answer a guest enquiry
Ask AI to draft a friendly reply with the facts you give it: rooms, meals, directions.
TipGive it the facts. Never let it guess prices or availability.
3 · Review
Reply to an online review
Draft a warm, professional reply to a good review, or a calm one to a complaint.
TipAlways read the reply aloud before you post it.
4 · Report
Summarise a report
Turn a long document into five key points for your manager.
TipCheck every number against the original.
5 · Sheet
Spreadsheet help
Ask for the formula you need, like a total or an average, and how to use it.
TipTest the formula on a few rows first.
6 · Post
A social media post
Draft a post about a special, an event or a new menu, in your venue's voice.
TipAdd your own photo and a real detail only you know.
7 · Check
Check before it goes out
A person reads, corrects and approves everything before it is sent or posted.
TipAI drafts. People decide.
The honest picture
What AI can and cannot do
Knowing the limits is what makes AI safe to use at work.
It saves time
AI is very good at first drafts, summaries and rewording.
It makes mistakes
AI can sound sure and still be wrong. Every answer needs checking.
It needs your facts
It only knows what you tell it about your venue, prices and policies.
It does not replace people
Guests still want a real person. AI frees up time for them.
What you learn
Two days, ten topics
Open any topic to see what it covers.
2 days
10 topics
1 prompt library each
Day 1
AI basics and safe use
What AI assistants are
What tools like ChatGPT, Microsoft Copilot, Google Gemini and Claude do, and where they fit at work.
Writing good prompts
The CLEAR method: context, length and format, an example, the audience, and review.
Checking the answer
Why AI makes mistakes, and a quick way to check facts, numbers and tone.
Privacy and POPIA
What never goes into an AI tool: ID numbers, card details, health information and private guest data.
Your workplace rules
Agreeing simple rules for when and how your team uses AI.
Day 2
AI on the job
Emails, letters and messages
Drafting, shortening and improving everyday writing.
Guest enquiries and reviews
Friendly replies, complaint responses and review replies in your venue's voice.
Summaries, notes and reports
Turning long documents and meetings into short, useful notes.
Spreadsheets, menus and posts
Formula help, menu descriptions, social posts and short translations.
Your prompt library
Each person builds a set of ready-to-use prompts for their own job.
A taste of the course
Write a CLEAR prompt
Better instructions give better answers.
C
Context
Say who you are and what the situation is: "I work at the reception of a lodge."
L
Length and format
Say how long and in what form: "A short email, three sentences."
E
Example
Give a sample or the facts to use, so it does not guess.
A
Audience
Say who will read it and the tone: "A guest who is unhappy. Calm and polite."
R
Review
Read the answer, fix it, and ask for changes before you use it.
Staff new to computers? Start with Computer Confident, our MS Office course.
AI words, explained
Words your team will learn
The words you will hear on the job.
AI assistant
A computer program you can chat with that writes, summarises and answers questions.
Prompt
The instruction you type into an AI assistant.
Hallucination
When AI makes up an answer that sounds right but is wrong.
POPIA
South Africa's privacy law. It protects people's personal information.
Prompt library
A saved list of prompts that work well, ready to reuse.
Human review
A person checking and approving AI work before it is used.
Ready to start? Leave your number and we call you back.
Quick check
Is this course for you?
Ask yourself these three questions.
Does your team spend hours on emails and admin?
Do guest enquiries or reviews wait too long for a reply?
Would you like clear rules for using AI safely?
Three yeses? This course is for you.
How it works
From first call to certificate
Tell us about your teamHow many staff, their roles, and which tools you already use.
We plan the trainingWe match the examples to your business: office, reception or restaurant.
Day 1: basics and safe usePrompts, checking answers and privacy.
Day 2: AI on the jobReal tasks from your workplace, and a prompt library for each person.
Certificates and rulesCertificates for everyone who completes, and a simple AI rules sheet for your team.
How you are assessed
Practical tasks
Each person completes real work tasks with AI, checked by the facilitator.
Prompt library
Each person builds and tests a set of prompts for their own job.
Safe-use check
A short check on privacy and when not to use AI.
Included in the course
Everything you need
Two days of hands-on training
Examples matched to your business
A prompt library for each person
A simple AI rules sheet for your team
What you leave with
What your team leaves with
Injongo certificatesFor every staff member who completes the bootcamp.
A prompt libraryReady-to-use prompts for each person's job.
An AI rules sheetSimple rules your team agreed for using AI safely.
Questions
Before you enrol
Still unsure? Call or WhatsApp +27 62 495 8450.
Do staff need computer skills?
Basic skills on a computer or smartphone are enough. We start with the basics.
Which AI tools do you use?
Common assistants such as ChatGPT, Microsoft Copilot, Google Gemini and Claude. If your business already uses one, we train on that tool.
Is it safe to use AI with guest information?
Only if you follow the rules. The course teaches staff what must never go into an AI tool and how to stay within POPIA.
Will AI replace our staff?
No. AI helps with routine writing and admin, so your staff have more time for guests and for the work only people can do.
Can you train at our workplace?
Yes. We train your team on site, or staff can join a group in one of our towns.
What certificate do I get?
Participants who meet Injongo's attendance and course-completion requirements receive an Injongo certificate of completion. This course does not award SAQA credits or a registered qualification.
Keep exploring
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Speak with Confidence
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Computer Confident
Get a team quote
Tell us about your team and we call you back with a plan.
Training with a purpose.
Contact
+27 62 495 8450
WhatsApp us
[email protected]
29 Da Gama Road, Jeffreys Bay
Injongo College is the trading name of Injongo FET College (Pty) Ltd, reg. 2017/439489/07. CATHSSETA-accredited skills development provider 613/P/00381/2022. DHET-registered private college 2023/FE07/012 for NC(V) programmes. Training in Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay.