Home · Courses · Front desk & workplace

Coming soon

Front Desk Star

Official name: Hotel Reception

Learn to run the front desk of a hotel, lodge or guest house: reservations, check-in, looking after guests during their stay, and check-out. We are building this course now.

TypePractical skills course

StatusComing soon

Where7 towns, or at your venue

Receptionist handing a key card to a guest at a lodge desk

CATHSSETA-accredited provider 613/P/00381/2022 · Coming soon · Register your interest · Jeffreys Bay to Oudtshoorn

Why this course

The first face guests see

Reception sets the tone for a guest's whole stay. Venues need people who are organised, friendly and calm.

Get hired

Every venue has a front desk

Hotels, lodges and guest houses all need reception staff.

People skills

Welcome, help, solve

Most of the job is looking after people and solving problems.

Grow

Front desk to front office

Reception leads to front office supervisor and management roles.

Check-in, step by step

How a check-in works

One of the skills the course will teach.

1 · Booking

Verify the booking

Find the reservation and confirm the guest's name, dates and room type.

Front desk tipGreet the guest before you look at the screen.

2 · Register

Registration

Complete the registration form with the guest's details.

Front desk tipExplain why you need each detail.

3 · Payment

Card or deposit

Take a card authorisation or deposit according to the venue's policy.

Front desk tipExplain clearly what will be charged and when.

4 · Room

Room status

Check that the room is clean and ready before you allocate it.

Front desk tipNever send a guest to a room you have not checked.

5 · Messages

Messages

Pass on any messages or parcels waiting for the guest.

6 · Facilities

Explain the facilities

Tell the guest about meal times, Wi-Fi, parking and anything else they need.

Front desk tipOffer a map or directions if they are new to the area.

7 · Keys

Keys and welcome

Hand over keys or cards and wish the guest a good stay.

Front desk tipUse the guest's name as you say goodbye.

What you learn

What the course will cover

Six areas of front desk work.

Receptionist on the phone at a lodge front desk

Part 1

At the front desk

The front office role

The image of the front office and the shift handover book.

Phone, email and reservations

Greeting script, deposits, confirmations and changes to bookings.

Check-in

Verifying the booking, registration, payment, room status, messages, facilities and keys.

During the stay

Guest requests, room moves, complaints and VIP guests.

Accounts and check-out

The check-out sequence and handling a declined card.

Safety, security and privacy

Emergencies, security and keeping guest records private under POPIA.

Ready to start? Leave your number and we call you back.

How it works

From first call to certificate

  • Register interestLeave your number and the course you want.

  • We build the courseOur team is preparing the lessons and practical tasks.

  • We call you firstWhen the first group opens, you hear before anyone else.

  • EnrolChoose your town, or ask for training at your workplace.

  • Start learningLessons, practice and a certificate at the end.

Ways to join

Choose how you join

Pick the option that fits you, then leave your details below.

Individuals

Be first in the first group

  • We call you when the first group opens

  • Choose the town nearest you

  • No obligation

Employers

Train your front desk team

  • We can train at your venue

  • Tell us your team size

  • We plan it with you

Questions

Before you enrol

Still unsure? Call or WhatsApp +27 62 495 8450.

When does it start?

We are building the course now. Register your interest and we will call you when the first group opens.

Do I need experience?

No. The course will start with the basics of the front office.

Where is the training?

In Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay, or on site at your workplace for employer groups.

Keep exploring

Courses that go well with this one

Restaurant, bar & coffee

Star Waiter

Front desk & workplace

Job Ready Bootcamp

Front desk & workplace

Speak with Confidence

Register interest

Leave your details and we call you when the first group opens.