Five-Star Front of House
Official name: Front of House in-house training
On-site training for your front-of-house team: first impressions, customer service, product knowledge, table settings and table service. We come to your restaurant, hotel, lodge or guest house and build the training around your venue.
Length2 to 5 days
WhereAt your venue
ForHosts, waiters, bar and function staff
CATHSSETA-accredited provider 613/P/00381/2022 · Trained at your venue · Soft skills and hard skills · Injongo certificates
Why this course
Service guests remember
Your front-of-house team is your first impression and your last. Better service brings guests back.
Your guests
A better experience
Warm welcomes, knowledgeable staff and smooth service.
Your team
Confidence on the floor
Staff who know the menu, the table and the guest.
Your business
Built around your venue
We match the training to your menu, your guests and your standards.
The outcome
What you will be able to do
After the training your team can:
Meet, greet and seat guests with a great first impression
Present themselves professionally: grooming, uniform and posture
Bring a positive, helpful attitude to every shift
Communicate clearly with guests and with each other
Answer questions about the menu, drinks and venue
Suggest dishes and drinks honestly
Set tables correctly for different meals
Serve food and drinks smoothly, from order to bill
Handle complaints calmly
Work as one team between front and back of house
What you learn
What we train
We choose the topics with you. Open any topic to see what it covers.
2–5 days
9 topics
Part 1
Service skills
Customer service
What great service looks like, and how to deliver it on every shift.
Meet and greet
First impressions: welcoming, seating and looking after guests from the start.
Personal presentation
Grooming, uniform, posture and hygiene.
Attitude
Taking pride in the job, helping each other and staying positive when it is busy.
Communication
Talking to guests, listening well and passing information to the kitchen and bar.
Part 2
Service craft
Product knowledge
Knowing your menu, drinks and venue well enough to answer any question.
Table settings
Setting tables correctly for breakfast, lunch, dinner and functions.
Table service
Taking orders, serving, clearing and presenting the bill.
Complaints
Listening, apologising and putting things right.
A taste of the course
The first minute
How every visit should start.
1
Acknowledge
Make eye contact and smile as soon as a guest arrives, even when you are busy.
2
Welcome
Greet warmly, and use the guest's name if you know it.
3
Seat
Walk the guest to the table and offer the menu.
4
Offer
Offer water or a drink straight away, so nobody waits empty-handed.
Ready to start? Leave your number and we call you back.
Quick check
Is this course for you?
Ask yourself these three questions.
Do guests sometimes wait too long to be greeted?
Do new staff learn service on the job, with no formal training?
Would you like your team to serve and sell with more confidence?
Three yeses? This course is for you.
How it works
From first call to certificate
Tell us about your teamHow many staff, where, and what you need them to do better.
We plan the trainingWe agree the course content and the training days with you.
We train on siteOur facilitator trains your staff at your workplace.
AssessmentEach person shows what they have learned.
CertificatesEvery staff member who completes receives an Injongo certificate.
How you are assessed
Practice on the floor
Role plays and real service, with feedback from your facilitator.
Knowledge check
Short questions on service and your venue's standards.
Included in the course
Everything you need
Training at your venue, on days that suit you
Content matched to your menu and standards
Role plays and practice on your floor
A facilitator who works with your whole team
What you leave with
What your team leaves with
Injongo certificatesFor every staff member who completes the training.
One standard of serviceOne way of greeting, serving and saying goodbye, across your whole team.
Questions
Before you enrol
Still unsure? Call or WhatsApp +27 62 495 8450.
Who is it for?
Hosts and hostesses, waiters, bartenders, banqueting and function staff, supervisors and managers.
How long is the training?
Two to five days, depending on your team and what you need. We plan it with you.
Can you train at our venue?
Yes. We come to restaurants, hotels, lodges and guest houses in Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay.
Can you train the kitchen too?
Tell us what you need. We can add back-of-house topics or suggest one of our kitchen courses.
What certificate do I get?
Participants who meet Injongo's attendance and course-completion requirements receive an Injongo certificate of completion. This course does not award SAQA credits or a registered qualification.
Keep exploring
Courses that go well with this one
Restaurant, bar & coffee
Star Waiter
Restaurant, bar & coffee
Behind the Bar
Front desk & workplace
Ready, Set, Work!
Get a team quote
Tell us about your team and we call you back with a plan.
Training with a purpose.
Contact
+27 62 495 8450
WhatsApp us
[email protected]
29 Da Gama Road, Jeffreys Bay
Injongo College is the trading name of Injongo FET College (Pty) Ltd, reg. 2017/439489/07. CATHSSETA-accredited skills development provider 613/P/00381/2022. DHET-registered private college 2023/FE07/012 for NC(V) programmes. Training in Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay.