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Restaurant Service Pro

Official name: National Certificate: Food & Beverage Services, NQF 4 (learnership)

A national qualification for restaurant, bar and function service. Twelve months of classroom learning and practical work, covering table and drink service, wine, functions, stock and coaching others.

See what you learn

QualificationNational Certificate, NQF 4

Credits133

Length12 months

Table attendant carrying plates in a lodge restaurant

CATHSSETA-accredited provider 613/P/00381/2022 · National qualification · Classroom + workplace · SETA grants for employers

Why this course

The qualification for service careers

This learnership takes you from waiter skills to the knowledge a restaurant supervisor needs.

A national qualification

SAQA ID 14113, NQF Level 4

A registered National Certificate with 133 credits.

Mostly practical

195 of 270 days

Most of the learnership is practical work, with 75 days of theory.

Grow into leadership

Coaching, stock and functions

You also learn to train new staff, manage stock and run functions.

The outcome

What you will be able to do

Learners who complete the learnership can:

  • Give excellent customer service and handle complaints

  • Prepare, serve and clear for table and buffet service

  • Serve drinks, wine, spirits and cocktails responsibly

  • Follow the liquor laws that apply to service

  • Plan and serve functions

  • Look after glassware, equipment and a cleaning programme

  • Handle payments, refunds and customer satisfaction

  • Receive, store and issue stock

  • Coach new staff and help with induction

  • Work safely, securely and give first aid

What you learn

11 modules, three parts

Open any module to see what it covers.

Facilitator showing learners how to set a table

  • 11 modules

  • 133 credits

  • 75 theory days

  • 195 practical days

Part 1

Service foundations

Customer service and the industry

Customer service, your organisation, the tourism sectors, hygiene and appearance.

Communication and relationships

Verbal communication, working relationships and cultural awareness.

Calculations, writing and telephone

Basic calculations, written communication and telephone calls.

Table and drink service

Table service, drink service, liquor service and the liquor laws.

Part 2

Behind the service

Glassware, waste and buffets

Glassware, cleaning, waste and buffet or carvery service.

Functions, wine and cocktails

Functions, wine, spirits, cocktails and customer satisfaction.

Safety, first aid and stores

Security, safety, first aid and stores.

Supplies, maintenance and stock

Supply needs, maintenance, cleaning programmes and stock control.

Part 3

Leading and growing

Coaching and induction

On-the-job coaching, self-development, induction and training plans.

Payments and refunds

Payment points, refunds and self-employment.

Planning your work and career

Planning work and finding employment.

Ready to start? Leave your number and we call you back.

Quick check

Is this course for you?

Ask yourself these three questions.

  • Do you enjoy looking after guests?

  • Would you like to lead a team one day?

  • Can you commit to a 12-month learnership?

Three yeses? This course is for you.

How it works

From first call to certificate

  • EnquireLeave your number. We explain how the learnership works and who can join.

  • RegistrationWe register the learnership with CATHSSETA and sign the agreements.

  • ClassroomTheory lessons with your facilitator, module by module.

  • WorkplacePractical work at a host employer, recorded in your logbook.

  • Assessment & certificateAssessment and moderation. Competent learners receive the National Certificate.

How you are assessed

Assessments per module

Written and practical tasks for every module.

Workplace logbook

Your host employer signs off what you do on real shifts.

Moderation

An independent moderator checks the assessment.

Included in the course

Everything you need

  • Learner manuals for all 11 modules

  • Classroom theory with your facilitator

  • Practical work at a host employer

  • A workplace logbook

What you leave with

Proof you can do the job

National CertificateFood & Beverage Services, NQF Level 4, 133 credits, if found competent.

Signed logbookProof of the work you did on real shifts.

Supervisor skillsCoaching, stock and functions: the skills for your next step.

Where it can take you

Your career ladder

These are the usual steps in restaurant and bar service.

  • Waiter or bar attendantLodges, hotels, restaurants, wine farms, golf estates and conference venues.

  • Head waiterRun a section and train new staff.

  • Restaurant or bar supervisorLead a shift, manage stock and handle guests.

  • Food & beverage managerRun the restaurant, bar and functions side of a venue.

Barista pouring a coffee

Ways to join

Choose how you join

Pick the option that fits you, then leave your details below.

Learners

Join a learnership

  • Classroom theory and workplace practice

  • A logbook of real work

  • A National Certificate if found competent

Employers

Host learners

  • Learnerships can qualify for SARS learnership allowances

  • B-BBEE skills development points

  • Possible CATHSSETA grants

Staff already employed

Upskill your team

  • Your staff learn while they work

  • Training matched to their jobs

  • A national qualification for your team

Questions

Before you enrol

Still unsure? Call or WhatsApp +27 62 495 8450.

What is a learnership?

A structured programme that combines classroom learning with work at a host employer, and leads to a registered national qualification.

How long is it?

12 months: 75 days of theory and 195 days of practical work.

What certificate do I get?

Learners who are found competent receive the National Certificate (SAQA ID 14113, NQF Level 4, 133 credits). Injongo is accredited by CATHSSETA to offer it (613/P/00381/2022).

How is a learnership funded?

Learnerships are usually run with an employer or sponsor, often with SETA support. When you enquire, we tell you which funded places are open.

What does an employer get?

Registered learnerships can qualify for SARS learnership allowances, B-BBEE skills development points and CATHSSETA grants. We handle the paperwork with you.

Where is the training?

In Jeffreys Bay, Knysna, George, Plettenberg Bay, Oudtshoorn, Cape St Francis and Mossel Bay, or on site at your workplace for employer groups.

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Enquire now

We call you back to explain how the learnership works and who can join.